Microphone & Calls

Mastering Microphone and Call Performance with Your SANWEAR Earbuds

Your SANWEAR earbuds feature advanced microphone technology, including Environmental Noise Cancellation (ENC), designed to ensure clear, reliable audio for calls and video conferencing. This guide will help you maximize microphone clarity, optimize placement, and troubleshoot any issues for the best possible experience.

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Environmental Noise Cancellation (ENC): How It Works

ENC is a standout feature of SANWEAR earbuds, powered by advanced AI algorithms and dual-microphone arrays. Here's how it ensures crystal-clear calls:

1. Dual Microphone Design

   • A front-facing microphone captures your voice.
   • A rear-facing microphone filters out ambient noise, such as wind, traffic, or background chatter.

2. Real-Time Adaptation

   • ENC uses machine learning to continuously adapt to your environment.
   • It works automatically during calls, whether you’re in a noisy café, on public transit, or in a home office.

The best part? You don’t need to adjust anything—just speak at a natural volume, and ENC will manage the background noise for you.

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Microphone Placement for Clear Calls

Proper placement of your SANWEAR earbuds is essential for delivering clear audio. Follow these steps to get the best results:

1. Ensure a Proper Fit

   • Use the twist-and-seal technique to secure the earbuds in place.
   • A well-fitted earbud ensures the microphones are correctly positioned.

2. Check Microphone Orientation

   • The small vented area near the earbud stem is the microphone input.
   • Ensure the microphones are slightly angled forward and downward toward your mouth.

3. Avoid Obstructions

   • Make sure the microphone vents are not blocked by your ear, scarves, masks, or other accessories.

4. Test Your Microphone

   • Open a voice recording app, speak naturally while wearing the earbuds, and listen to the playback to ensure clarity.

5. Clean as Needed

   • If your audio sounds muffled, gently clean the microphone grates with a dry cotton swab.

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Troubleshooting Microphone Issues

If you’re experiencing microphone problems, such as muffled audio or a lack of voice pickup, follow these steps:

1. Clean the Microphone Grates

   • Use a dry cotton swab to wipe both microphone openings.
   • For stubborn debris, dampen the swab slightly with rubbing alcohol and allow the earbuds to dry completely before testing.

2. Perform a Soft Reset

   • Place the earbuds back in the charging case for 10 seconds, then remove them and test the microphone.

3. Perform a Hard Reset

   • Place the earbuds in the charging case.
   • Tap the right earbud five times until the lights blink rapidly, then repeat for the left earbud.
   • After the reset, re-pair your earbuds to your device.

4. Update Firmware

   • Use the SOUNDSCAPE app to ensure your earbuds are running the latest firmware, which may resolve software-related microphone issues.

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Using SANWEAR for Video Calls and Conferencing

Your SANWEAR earbuds are perfect for video calls and virtual meetings, offering flexibility and clarity for professional use. Follow these steps to optimize their performance:

1. Choose the Right Mode

   • For general video calls, Bluetooth mode is sufficient.
   • For real-time gaming or low-latency applications, switch to SANSYNC mode (available on SANWEAR-GT).

2. Adjust Audio Settings

   • On your device, select “SANWEAR” or “SANWEAR-GT” as the audio input and output.
   • Adjust the microphone sensitivity if necessary.

3. Test Before Joining

   • Run a quick test of your microphone and speakers to ensure everything is functioning properly.

4. Maximize Battery Life

   • For extended meetings, fully charge your earbuds beforehand.
   • Alternatively, use one earbud at a time while the other charges for uninterrupted use.

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Ready for Crystal-Clear Calls

By following these tips, your SANWEAR earbuds will deliver exceptional microphone clarity for all your calls and video conferencing needs. Whether you're taking an important business call or chatting with friends, SANWEAR ensures your voice comes through clearly, no matter the environment.

If you encounter any issues, our support team is always ready to help at support@sansound.com.