Battery & Charging

Maximizing Battery Performance for Your SANWEAR Earbuds

Your SANWEAR earbuds are equipped with advanced battery technology, offering long-lasting performance for everyday use. This guide will walk you through understanding battery indicators, extending battery life, and resolving common charging issues to ensure your earbuds stay powered and ready to go.

Battery Light Indicators: Exterior and Earbud Lights Explained

Knowing what the various light indicators on your earbuds and case mean is essential for monitoring battery status. Here’s a breakdown:

Charging Case

Exterior Light:
- Pulsing red: Case is actively charging.
- Solid white: Case is fully charged.
Interior Light (visible when earbuds are removed):
- White: 67–100% charge.
- Blue: 34–66% charge.
- Red: 1–33% charge—recharge the case soon.

Earbuds

While in the case:
- Pulsing red: Earbuds are charging.
- Solid white: Fully charged and ready for use.
Flashing red and white: Earbuds are in pairing mode, typically when out of or improperly seated in the case.

For real-time battery monitoring, the SOUNDSCAPE app provides detailed battery levels for both the earbuds and case.

Extending Battery Life: Best Practices

To maximize the battery life of your SANWEAR earbuds, follow these tips:

Charge Regularly
- Avoid letting the battery drain completely before recharging.
Store in the Charging Case
- Always place the earbuds in the case when not in use to keep them topped off.
Avoid Overcharging
- Unplug the case once the light turns solid white, indicating a full charge.
Moderate Volume Usage
- Listening at high volumes for extended periods can drain the battery faster.
Avoid Extreme Temperatures
- Keep your earbuds and case away from extreme heat or cold.
Update Firmware
- Regular updates through the SOUNDSCAPE app may include battery optimization features.

Why Does My Battery Drain in the Case? Common Fixes

If your earbuds lose charge while stored in the case, the issue is usually easy to resolve.

Check Alignment
- Ensure the earbuds are seated properly in the case so the magnetic connectors can align correctly. Misaligned sport hooks can obstruct proper placement—check they are fitted securely.
Clean Charging Pads
- Dirt or debris on the charging pads can interfere with charging. Use a cotton swab dipped in rubbing alcohol to clean the contacts and let them dry completely.
Update Firmware
- Use the SOUNDSCAPE app to ensure the latest firmware is installed.
Reset the Earbuds
- Perform a 5-tap hard reset by following the steps in the SANWEAR guide.

Cleaning Charging Pads for Better Performance

Keeping your earbuds’ charging pads clean ensures a reliable connection with the case. Here’s how to do it:

Gather Supplies
- Use a cotton swab and 70% isopropyl alcohol.
Clean the Contacts
- Lightly dip the swab in alcohol and gently clean the metal contacts on both the earbuds and the inside of the case.
Let It Dry
- Allow the contact points to air dry completely before placing the earbuds back in the case.

For optimal performance, clean the charging pads monthly or more frequently if you use your earbuds during workouts or in dusty environments.

Quick Fixes: When Your Earbuds or Case Won’t Charge

If your earbuds or case won’t charge, follow these troubleshooting steps:

Check the USB Cable
- Ensure the cable is securely connected to both the case and the power source. Test the cable with another device to rule out damage.
Inspect Charging Ports
- Look for dirt or debris in the charging ports and clean them with a soft, dry brush if needed.
Reset the Earbuds
- Perform a 5-tap factory reset by placing the earbuds in the case and following the reset instructions.
Test Another Power Source
- Try a different wall adapter or USB port to ensure the power source isn’t the issue.

Keep Your SANWEAR Powered

By following these tips, you’ll keep your SANWEAR earbuds performing at their best, ensuring a long-lasting and reliable audio experience. For additional support or questions, contact us at support@sansound.com.