Shipping policy

Last updated: September 30, 2026

Thank you for shopping at SAN Sound. This Shipping Policy applies to products purchased from SAN Sound through Our Website. In this Policy, “SAN Sound”, “We”, “Us” and “Our” refer to SAN Sound, INC, 651 N Broad Street, Suite 201, New Castle, DE 19709, United States.

Order Processing

Orders are typically processed within 5–7 business days before shipment. Processing times are estimates and may vary during periods of high order volume, promotional campaigns, holidays, inventory constraints, or other circumstances affecting fulfillment. Delivery time is separate from processing time and begins after an Order has shipped.

Shipping Availability

We ship to supported destinations in the United States and internationally. Shipping availability, carrier service, delivery estimates, and available shipping methods may vary depending on destination and local logistics conditions. Certain destinations may have limited or case-by-case shipping availability.

Taxes, Duties and Customs

Where supported, We may ship Orders using Delivered Duty Paid (DDP) methods. Certain destinations may instead be shipped using Delivered Duty Unpaid (DDU) or another method under which duties, taxes, customs charges, or carrier fees are payable by You. Such charges are determined by applicable governmental authorities or carriers and may vary.

Tracking

When tracking is available, tracking information will be sent to the email address associated with the Order after shipment. You are responsible for monitoring available tracking information and for providing a delivery location that is accurate, secure, and accessible.

Shipping Address

You are responsible for providing complete and accurate shipping information when placing an Order. We cannot guarantee that a shipping address can be changed after processing has begun. Additional shipping or carrier charges may apply where an Order must be redirected, returned, or re-shipped because of incorrect or incomplete information provided by You.

Checkout+

Checkout+ is currently available only for eligible Orders shipped within the United States and Canada. Checkout+ is optional and must be purchased together with the eligible Order for its coverage to apply.

For an eligible Order for which Checkout+ was purchased, Checkout+ may provide coverage for:

  • The applicable return shipping label for an eligible return; and
  • Eligible lost-package claims, subject to the applicable Checkout+ terms, conditions, limitations, and claim requirements.

Checkout+ does not apply to Orders for which Checkout+ was not purchased and is not currently available for Orders shipped outside the United States and Canada. In those cases, Our standard policies apply.

Lost Packages

For eligible Orders protected by Checkout+, lost-package claims will be handled in accordance with the applicable Checkout+ terms and claim requirements. For Orders not protected by Checkout+, We may assist You in requesting a carrier review. A refund or replacement is not guaranteed solely because an Order is reported lost and remains subject to review, carrier findings, and applicable law.

Contact Us

If you have any questions about shipping, contact us at support@sansound.com.