Connection & Modes

Mastering Connectivity with Your SANWEAR Earbuds

SANWEAR earbuds offer seamless connectivity options, whether you're using Bluetooth for everyday use or SANSYNC for ultra-low latency gaming with the SANWEAR-GT model. This guide will walk you through understanding these modes, switching between them, and resolving connectivity issues.

Understanding Bluetooth vs. SANSYNC Mode

Your SANWEAR earbuds support two connection modes:

Bluetooth Mode

Best for streaming music, making calls, and general use.
Works with a wide range of devices, including phones, tablets, and laptops.

SANSYNC Mode (SANWEAR-GT Only)

Designed for gaming, VR, and real-time audio applications.
Provides ultra-low latency to eliminate audio lag.
Uses either the charging case for connection or the SANSYNC dongle (sold separately) for VR headsets and other devices.

Switching Between Modes: Quick Gestures and the Dongle

Switching between Bluetooth and SANSYNC modes on SANWEAR-GT earbuds is quick and intuitive.

Switching Between Bluetooth and SANSYNC

Remove the earbuds from the case.
Tap the touch-sensitive area on either earbud three times to toggle modes.
Listen for the confirmation tone to ensure the switch was successful.

Using the SANSYNC Dongle (Sold Separately)

Plug the dongle into your device’s USB-C port.
Remove the earbuds from the case.
The earbuds will automatically connect in SANSYNC mode.
The dongle light will turn solid green, indicating a successful connection.

Connecting SANWEAR to Gaming Consoles and PCs

Here’s how to connect your SANWEAR earbuds to popular gaming devices:

Using SANSYNC Mode on PC and Consoles

Plug the SANWEAR-GT charging case into a USB-C port on your PC, PS5, Switch, or other compatible device (Xbox not yet supported).
Remove the earbuds from the case.
Tap either earbud three times and listen for the confirmation tone to activate SANSYNC mode.
Set your PC or console’s audio output to the USB device.

Using Bluetooth on PC

Ensure Bluetooth is enabled on your PC.
Open Bluetooth settings and select SANWEAR or SANWEAR-GT from the list of available devices.
Listen for the confirmation tone to confirm pairing.

For the best gaming experience, always use SANSYNC mode on compatible devices to eliminate audio lag.

Fixing Pairing Issues: When Only One Earbud Connects

If only one earbud connects to your device, try these troubleshooting steps:

Perform a Soft Reset
- Place both earbuds back in the case.
- Perform a 5-tap reset as seen in the troubleshooting guide.
- Remove the earbuds and try reconnecting.
Forget and Re-Pair
- In your Bluetooth settings, forget the SANWEAR device.
- Put the earbuds back in the case.
- Remove them and look for the flashing red and white lights, indicating pairing mode.
- Reconnect them to your device.
Check for Firmware Updates
- Use the SOUNDSCAPE app to ensure your earbuds are running the latest firmware.

Resetting SANSYNC Mode and Re-Pairing

If you're experiencing issues with SANSYNC mode, a reset can help.

Ensure your SANWEAR-GT earbuds are in the case and plugged into your device’s USB-C port.
Perform a 5-tap reset as demonstrated in the troubleshooting guide.
Remove the earbuds from the case and tap three times to switch from Bluetooth to SANSYNC mode.
Wait for the purple pulsing lights on the earbuds, which confirm that SANSYNC mode is active.
Play some audio to test the connection.

If the issue persists:

Restart your console or PC.
Try a different USB-C port or adapter.
Disconnect other Bluetooth devices to prevent interference.

Seamless Connectivity, Every Time

By following these steps, you can easily switch between connection modes and troubleshoot common issues to ensure a smooth experience with your SANWEAR earbuds. Whether you’re streaming, gaming, or making calls, your earbuds are designed to keep you connected with ultra-low latency and high-quality audio.

For additional support, reach out to support@sansound.com.