Mastering Connectivity with Your SANWEAR Earbuds
SANWEAR earbuds offer seamless connectivity options, whether you're using Bluetooth for everyday use or SANSYNC for ultra-low latency gaming with the SANWEAR-GT model. This guide will walk you through understanding these modes, switching between them, and resolving connectivity issues.
Understanding Bluetooth vs. SANSYNC Mode
Your SANWEAR earbuds support two connection modes:
Bluetooth Mode
- Best for streaming music, making calls, and general use.
- Works with a wide range of devices, including phones, tablets, and laptops.
SANSYNC Mode (SANWEAR-GT Only)
- Designed for gaming, VR, and real-time audio applications.
- Provides ultra-low latency to eliminate audio lag.
- Uses either the charging case for connection or the SANSYNC dongle (sold separately) for VR headsets and other devices.
Switching Between Modes: Quick Gestures and the Dongle
Switching between Bluetooth and SANSYNC modes on SANWEAR-GT earbuds is quick and intuitive.
Switching Between Bluetooth and SANSYNC
- Remove the earbuds from the case.
- Tap the touch-sensitive area on either earbud three times to toggle modes.
- Listen for the confirmation tone to ensure the switch was successful.
Using the SANSYNC Dongle (Sold Separately)
- Plug the dongle into your device’s USB-C port.
- Remove the earbuds from the case.
- The earbuds will automatically connect in SANSYNC mode.
- The dongle light will turn solid green, indicating a successful connection.
Connecting SANWEAR to Gaming Consoles and PCs
Here’s how to connect your SANWEAR earbuds to popular gaming devices:
Using SANSYNC Mode on PC and Consoles
- Plug the SANWEAR-GT charging case into a USB-C port on your PC, PS5, Switch, or other compatible device (Xbox not yet supported).
- Remove the earbuds from the case.
- Tap either earbud three times and listen for the confirmation tone to activate SANSYNC mode.
- Set your PC or console’s audio output to the USB device.
Using Bluetooth on PC
- Ensure Bluetooth is enabled on your PC.
- Open Bluetooth settings and select SANWEAR or SANWEAR-GT from the list of available devices.
- Listen for the confirmation tone to confirm pairing.
For the best gaming experience, always use SANSYNC mode on compatible devices to eliminate audio lag.
Fixing Pairing Issues: When Only One Earbud Connects
If only one earbud connects to your device, try these troubleshooting steps:
-
Perform a Soft Reset
- Place both earbuds back in the case.
- Perform a 5-tap reset as seen in the troubleshooting guide.
- Remove the earbuds and try reconnecting.
-
Forget and Re-Pair
- In your Bluetooth settings, forget the SANWEAR device.
- Put the earbuds back in the case.
- Remove them and look for the flashing red and white lights, indicating pairing mode.
- Reconnect them to your device.
-
Check for Firmware Updates
- Use the SOUNDSCAPE app to ensure your earbuds are running the latest firmware.
Resetting SANSYNC Mode and Re-Pairing
If you're experiencing issues with SANSYNC mode, a reset can help.
- Ensure your SANWEAR-GT earbuds are in the case and plugged into your device’s USB-C port.
- Perform a 5-tap reset as demonstrated in the troubleshooting guide.
- Remove the earbuds from the case and tap three times to switch from Bluetooth to SANSYNC mode.
- Wait for the purple pulsing lights on the earbuds, which confirm that SANSYNC mode is active.
- Play some audio to test the connection.
If the issue persists:
- Restart your console or PC.
- Try a different USB-C port or adapter.
- Disconnect other Bluetooth devices to prevent interference.
Seamless Connectivity, Every Time
By following these steps, you can easily switch between connection modes and troubleshoot common issues to ensure a smooth experience with your SANWEAR earbuds. Whether you’re streaming, gaming, or making calls, your earbuds are designed to keep you connected with ultra-low latency and high-quality audio.
For additional support, reach out to support@sansound.com.
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