Refund policy

Last updated: September 30, 2026

Thank you for shopping at SAN Sound. If, for any reason, You are not completely satisfied with a purchase, We invite You to review this Return and Refund Policy. Nothing in this Policy limits any rights You may have under applicable law.

In this Policy, “SAN Sound”, “We”, “Us” and “Our” refer to SAN Sound, INC, 651 N Broad Street, Suite 201, New Castle, DE 19709, United States.

Order Cancellation

If You wish to cancel an Order before shipment, You must submit Your request as soon as possible. We will make reasonable efforts to accommodate a cancellation request before shipment; however, cancellation cannot be guaranteed once fulfillment or processing has begun. Once an Order has shipped, it cannot be canceled and must instead be handled as a return, if eligible, after delivery. Any mandatory cancellation or withdrawal rights available under applicable law remain unaffected.

Return Period

Subject to the conditions below, You may request a return within 30 days from the date on which You receive the Goods or a third party appointed by You, other than the carrier, takes possession of the delivered Goods.

Conditions for Returns

  • The return request is made within 30 days of delivery;
  • The Goods are in their original condition, subject to reasonable inspection or trying on;
  • Original packaging is included; and
  • You have a receipt or other proof of purchase.

Return and Claim Portal

To request a return or submit an eligible claim, use the SAN Sound Return & Claim Portal at sansound.com/apps/redo/returns-portal/login. You must provide the applicable Order information and follow the instructions displayed in the Portal. All return and claim requests remain subject to applicable eligibility requirements and policy terms. If You are unable to complete Your request through the Portal, contact support@sansound.com.

Return Shipping and Checkout+

If Checkout+ was purchased with an eligible Order shipped within the United States or Canada, the applicable return shipping label for an eligible return is covered subject to Checkout+ terms and eligibility. If Checkout+ was not purchased, return shipping costs may be Your responsibility depending on the reason for the return and applicable law. Checkout+ is not currently available for Orders shipped outside the United States and Canada.

Return Address

For returns shipped within the United States or Canada, send the Goods to the following address:

SAN Sound, INC — Returns
928 Campbell St
Williamsport, PA 17701
United States

This address is for returns only. For returns shipped from outside the United States and Canada, We will provide the applicable return address once Your return request has been reviewed. Please do not ship international returns until an address has been confirmed.

We recommend an insured and trackable shipping service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refunds

If a return is approved, any applicable refund will be processed after We receive and, where applicable, inspect the returned Goods. Unless otherwise required by law or expressly agreed by Us, an approved refund will be issued using the original method of payment.

Damaged or Unrecoverable Goods

If Goods arrive damaged or in an unusable or unrecoverable condition, submit a claim through the Return & Claim Portal as soon as reasonably possible. We may request Your Order number, a description of the condition, photographs, videos, or other information reasonably necessary to review the claim.

Gifts

Gift returns are accepted only when proof of the original purchase is provided. If an eligible return was purchased as a gift, We may provide store credit, an exchange, or another approved resolution, subject to applicable law.

Warranty

SAN Sound provides a limited manufacturer warranty for eligible SANWEAR products. This warranty applies in addition to any mandatory rights or remedies available to You under applicable law.

Warranty Coverage

Eligible SANWEAR products include a one-year limited manufacturer warranty from the original purchase date, covering:

  • Qualifying manufacturing defects;
  • Mechanical or hardware failures not caused by user action; and
  • Issues occurring under normal and intended use conditions.

Warranty claims are subject to verification, review, and approval. If a qualifying defect is confirmed, replacement options may be provided depending on the issue, inventory availability, and the final review outcome.

What Is Not Covered

The warranty does not cover:

  • Accidental damage;
  • Water damage outside the product's supported resistance rating;
  • Loss or theft;
  • Damage caused by misuse; or
  • Unauthorized modifications or repairs.

Warranty eligibility is reviewed case by case. If an issue is determined to fall outside warranty coverage, SAN Sound may still offer alternative solutions where available, such as discounted replacement options, alternative support recommendations, or troubleshooting assistance.

Warranty Claims

Warranty claims should be submitted through the SAN Sound Return & Claim Portal at sansound.com/apps/redo/returns-portal/login. You may be required to provide proof of purchase, Your Order number, the email address associated with the purchase, a description of the issue, and photographs or videos showing the problem.

Depending on the issue selected, the Return Portal may recommend troubleshooting resources before the warranty review process continues. This helps confirm the cause of the issue and determine the most appropriate resolution.

Contact Us

If you have any questions about returns, refunds, or warranty claims, contact us at support@sansound.com.