Maintenance & Troubleshooting

Maintaining and Troubleshooting Your SANWEAR Earbuds

Regular maintenance ensures that your SANWEAR earbuds perform at their best, while quick troubleshooting can resolve common issues. This guide covers cleaning, resetting, fixing audio problems, and understanding water resistance so you can keep your earbuds in top condition.

Cleaning Your SANWEAR: Earbuds, Charging Pads, and Case

Keeping your SANWEAR earbuds clean helps maintain sound quality and ensures a proper charging connection.

Cleaning the Earbuds

Remove the sport hooks and ear tips and rinse them with warm water. Let them air-dry.
Wipe the earbud exterior with a dry, lint-free cloth.
Clean the mesh grates using a dry cotton swab to remove debris.
If necessary, dampen the swab with 70% isopropyl alcohol and gently clean the mesh. Allow the earbuds to air-dry completely before use.

Cleaning the Charging Pads

Dip a cotton swab in isopropyl alcohol and clean the metal contacts on both the earbuds and inside the charging case.
Wipe away any excess moisture and allow the pads to dry completely.

Cleaning the Charging Case

Use a microfiber cloth to clean the exterior.
For the interior, use a dry cotton swab to remove dust or debris.

For best performance, clean your earbuds and charging pads at least once a month, especially after workouts or outdoor activities.

Performing a 5-Tap Reset: Factory Reset Instructions

A factory reset can resolve many issues, including pairing problems and audio glitches.

How to Perform a 5-Tap Reset

Place both earbuds in the charging case.
Tap the touch-sensitive area on one earbud five times until you see a red and white blinking light, indicating a reset.
Repeat the process for the other earbud.
Remove the earbuds from the case and reconnect them to your device via Bluetooth or SANSYNC.

Resolving Common Audio Problems

If you’re experiencing issues like distorted sound, low volume, or no audio, try these solutions:

For Distorted Sound

Clean the mesh grates (follow the cleaning guide).
Check your ear tips—a poor seal can affect sound quality.
Adjust your device’s audio settings and reset the EQ if needed.

For Low Volume

Make sure your device’s volume isn’t too low.
Clean the mesh grates (debris can block sound).
Check for firmware updates in the SOUNDSCAPE app.

For No Audio

Ensure the earbuds are properly connected to your device via Bluetooth or SANSYNC.
Restart the earbuds by placing them in the case for 10 seconds, then removing them.
If issues persist, perform a 5-tap factory reset.

What to Do If Your Earbuds Won’t Power On

If your earbuds fail to turn on, follow these steps:

Check the Battery
- Place the earbuds in the charging case.
- Look for a pulsing red light on the earbuds (indicating they’re charging).
- If there’s no light, ensure the case itself is charged or charging (look for a pulsing red or solid white light on the case).
Clean the Charging Pads
- Dirty charging pads can interfere with charging. Clean them using the steps outlined earlier.
Inspect the Charging Port
- Check the USB-C port on the case for dust or debris.
- Use a soft brush to remove any dirt.
- If needed, test with a different USB-C cable.

Understanding Water Resistance: What IPX6 Means

Your SANWEAR earbuds (but not the charging case) are IPX6-rated, meaning they’re resistant to sweat and splashes.

What IPX6 Protection Covers

✅ Heavy rain, sweat, and water splashes from any direction.
✅ Safe for workouts and outdoor activities.
✅ Some users even shower in them—but this is not recommended.

What IPX6 Does NOT Cover

❌ Full submersion in water (no swimming or diving).
❌ Prolonged exposure to moisture.

Best Practices for Water Resistance

Dry the earbuds thoroughly after exposure to moisture.
Store them in a dry place when not in use.

Keeping Your SANWEAR in Top Condition

With regular maintenance and quick troubleshooting, your SANWEAR earbuds will stay in peak condition for years to come. If you encounter persistent issues, don’t hesitate to contact us at support@sansound.com.